- By Jared MondscheinJared Mondschein is an editorial researcher at Foreign Policy.
Due to a combination of high unemployment levels that have decreased U.S. wages and increased salaries in India’s outsourcing sector, the head of India’s largest business process outsourcing company told the Financial Times that American call center workers are becoming just as cheap their Indian counterparts:
Pramod Bhasin, the chief executive of Genpact, said his company expected to treble its workforce in the US over the next two years, from about 1,500 employees now.
"We need to be very aware [of what’s available] as people [in the US] are open to working at home and working at lower salaries than they were used to," said Mr Bhasin. "We can hire some seasoned executives with experience in the US for less money."
So does that mean that when I talk to "Jason" about my broken hard-drive, his name will actually be Jason? Not necessarily. FT goes on to say that another Indian IT outsourcing company has begun recruiting workers in Europe, the Middle East, and Africa and has plans to make half of their 110,000 workers non-Indians.
Daniel W. Drezner is professor of international politics at the Fletcher School of Law and Diplomacy at Tufts University and a senior editor at The National Interest. Prior to Fletcher, he taught at the University of Chicago and the University of Colorado at Boulder. Drezner has received fellowships from the German Marshall Fund of the United States, the Council on Foreign Relations, and Harvard University. He has previously held positions with Civic Education Project, the RAND Corporation, and the Treasury Department.| Daniel W. Drezner |