Outsourcing roundup
Some odds & ends on outsourcing: 1) For the most recent spate of reporting on the phenomenon, you could do far worse than what’s been written by the Portland Press Herald‘s Edward Murphy or Fortune‘s Jeremy Kahn. The first article looks at the effect that offshore outsourcing is having on medical transcription. The latter looks ...
Some odds & ends on outsourcing: 1) For the most recent spate of reporting on the phenomenon, you could do far worse than what's been written by the Portland Press Herald's Edward Murphy or Fortune's Jeremy Kahn. The first article looks at the effect that offshore outsourcing is having on medical transcription. The latter looks at how offshore outsourcing is affecting small businesses. Both are complex tales, but there's a familiar pattern -- the jobs being outsourced are the ones that could also disappear through automation. 2) I received an illuminating e-mail from a call center manager at America Online's Arizona facility:
Some odds & ends on outsourcing: 1) For the most recent spate of reporting on the phenomenon, you could do far worse than what’s been written by the Portland Press Herald‘s Edward Murphy or Fortune‘s Jeremy Kahn. The first article looks at the effect that offshore outsourcing is having on medical transcription. The latter looks at how offshore outsourcing is affecting small businesses. Both are complex tales, but there’s a familiar pattern — the jobs being outsourced are the ones that could also disappear through automation. 2) I received an illuminating e-mail from a call center manager at America Online’s Arizona facility:
I’m not sure what all the hand wringing is about, but anybody who is worried about job losses should come talk to our Tucson job recruiter — she can’t find enough people to fill the jobs we have. We are hiring big time! As far as jobs lost, well it’s true, America Online sent about 1200 jobs to Bangalore, India, but the net result means our own employees no longer have to work graveyard shifts. Thus, their quality of life is improved because they can spend more time with their families, and single parents don’t have to sweat finding day care for an 11pm to 7am shift anymore. We haven’t closed a single call center in the US, and there are PLENTY of jobs available at any of our call centers in Arizona, Utah, Oklahoma, New Mexico, and Florida. My own employees earn between $40,000 to $60,000….not a bad wage for Tucson, Arizona let me tell you.
Daniel W. Drezner is a professor of international politics at the Fletcher School of Law and Diplomacy at Tufts University and co-host of the Space the Nation podcast. Twitter: @dandrezner
More from Foreign Policy

Saudi-Iranian Détente Is a Wake-Up Call for America
The peace plan is a big deal—and it’s no accident that China brokered it.

The U.S.-Israel Relationship No Longer Makes Sense
If Israel and its supporters want the country to continue receiving U.S. largesse, they will need to come up with a new narrative.

Putin Is Trapped in the Sunk-Cost Fallacy of War
Moscow is grasping for meaning in a meaningless invasion.

How China’s Saudi-Iran Deal Can Serve U.S. Interests
And why there’s less to Beijing’s diplomatic breakthrough than meets the eye.