When offshore outsourcing reverses course
Following the “homeshoring” meme, there are lots of reports this month about American firms souring on offshore outsourcing and reverting to onshore outsourcing instead. CNET’s Ed Frauenheim has one story about tech companies outsourcing to a firm with operations in Oklahoma City. Another story takes a longer look at one homeshoring firm, Decisions Design: Decision ...
Following the "homeshoring" meme, there are lots of reports this month about American firms souring on offshore outsourcing and reverting to onshore outsourcing instead. CNET's Ed Frauenheim has one story about tech companies outsourcing to a firm with operations in Oklahoma City. Another story takes a longer look at one homeshoring firm, Decisions Design:
Following the “homeshoring” meme, there are lots of reports this month about American firms souring on offshore outsourcing and reverting to onshore outsourcing instead. CNET’s Ed Frauenheim has one story about tech companies outsourcing to a firm with operations in Oklahoma City. Another story takes a longer look at one homeshoring firm, Decisions Design:
Decision Design knows first-hand about the potential pitfalls of shipping tasks to India. The company launched Indian operations in 2001 but closed them down two years later. “Our offshore experience wasn’t what we anticipated,” Davis said in a statement. “The quality of work was lower than required, which caused rework and actually created higher costs than if we had done the work here.” The botched experiment led the company to the notion of “homeshoring centers” in the United States that nonetheless offer low costs to customers. In part by locating offices on the fringe of Silicon Valley and Chicago, the company claims that it can deliver savings of 30 percent to 60 percent below typical onshore development costs. Decision Design, whose clients include Lehman Brothers and JPMorgan Chase, was brought in several times last year when a customer’s offshore project wasn’t panning out properly, O’Neill said. Offshore operations face problems, including low quality and slow project completion times, she said.
Here’s a link to a press release from Housteau, third homeshoring firm, opening up a new development center in Columbus. With rising wages in India and other offshoring magnets, expect to see more stories about this trend. [Hold on a sec; how can you simultaneously defend the practice of offshore outsourcing but still celebrate homeshoring?–ed. Ah, but remember what I actually wrote in “The Outsourcing Bogeyman”:
It is also worth remembering that many predictions [about the growth of offshore outsourcing] come from management consultants who are eager to push the latest business fad. Many of these consulting firms are themselves reaping commissions from outsourcing contracts. Much of the perceived boom in outsourcing stems from companies’ eagerness to latch onto the latest management trends; like Dell and Lehman, many will partially reverse course once the hidden costs of offshore outsourcing become apparent.
I still think that offshoring, when done correctly, benefits the U.S. economy. But what we’re seeing in the links above is the reversing of course.]
Daniel W. Drezner is a professor of international politics at the Fletcher School of Law and Diplomacy at Tufts University and co-host of the Space the Nation podcast. Twitter: @dandrezner
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