Call centers coming home to America?

Due to a combination of high unemployment levels that have decreased U.S. wages and increased salaries in India’s outsourcing sector, the head of India’s largest business process outsourcing company told the Financial Times that American call center workers are becoming just as cheap their Indian counterparts:  Pramod Bhasin, the chief executive of Genpact, said his ...

FINDLAY KEMBER/AFP/Getty Images
FINDLAY KEMBER/AFP/Getty Images
FINDLAY KEMBER/AFP/Getty Images

Due to a combination of high unemployment levels that have decreased U.S. wages and increased salaries in India's outsourcing sector, the head of India's largest business process outsourcing company told the Financial Times that American call center workers are becoming just as cheap their Indian counterparts: 

Pramod Bhasin, the chief executive of Genpact, said his company expected to treble its workforce in the US over the next two years, from about 1,500 employees now.

"We need to be very aware [of what's available] as people [in the US] are open to working at home and working at lower salaries than they were used to," said Mr Bhasin. "We can hire some seasoned executives with experience in the US for less money."

Due to a combination of high unemployment levels that have decreased U.S. wages and increased salaries in India’s outsourcing sector, the head of India’s largest business process outsourcing company told the Financial Times that American call center workers are becoming just as cheap their Indian counterparts: 

Pramod Bhasin, the chief executive of Genpact, said his company expected to treble its workforce in the US over the next two years, from about 1,500 employees now.

"We need to be very aware [of what’s available] as people [in the US] are open to working at home and working at lower salaries than they were used to," said Mr Bhasin. "We can hire some seasoned executives with experience in the US for less money."

So does that mean that when I talk to "Jason" about my broken hard-drive, his name will actually be Jason?  Not necessarily.  FT goes on to say that another Indian IT outsourcing company has begun recruiting workers in Europe, the Middle East, and Africa and has plans to make half of their 110,000 workers non-Indians. 

Jared Mondschein is an editorial researcher at Foreign Policy.

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