Having trouble with your subscription? Find answers to frequently asked questions below. If you’re still experiencing issues, contact email@example.com and our customer support team will be in touch to assist you.
Having trouble with your account?
See below for answers to the most common questions we’re hearing. If you’re still experiencing issues, contact firstname.lastname@example.org and our customer support team will be in touch.
Why isn’t my password working?
Your account may require a custom password reset. Contact email@example.com, and we’ll send a new password reset link that is directly associated with your account. This manual reset should resolve any login issues.
I don’t see where to sign in. What’s happening?
If the sign in prompt is not appearing for you, first check that cookies are not blocked in your browser or that cookies from foreignpolicy.com have been whitelisted.
Once you confirm that cookies are not blocked, and if you still can’t sign in, contact firstname.lastname@example.org.
Why isn’t my account information loading?
To ensure an optimal experience on ForeignPolicy.com (and for subscribers, seamless access to your account), you’ll need to disable any adblockers you might have running in your browser and/or add ForeignPolicy.com to your whitelisted sites.
For specific instructions on how to do this for your adblocker, you can contact email@example.com.
How can I check my subscription status?
To check your subscription status, visit My Account on ForeignPolicy.com. In My Account, select the “Subscription” tab for full details.
Please note, you must be logged in to view My Account.
How can I upgrade / downgrade my subscription?
If you’re looking to upgrade to our VIP plan, FP Insider, you can do so by visiting ForeignPolicy.com/Insider at any time. For other term changes, visit My Account. Select the “Subscriptions” tab to view eligible changes. If you have questions or encounter any issues, contact firstname.lastname@example.org.
Where can I update my payment method?
To update the payment method for your subscription, visit My Account on ForeignPolicy.com. In My Account, select the “Payments” tab for full details.
How can I obtain a receipt for my payment?
To obtain a receipt for your payment, visit My Account on ForeignPolicy.com. In My Account, select the “Transactions” tab to download your receipt directly or request one to be sent to you.
How do I purchase a group subscription?
Your ForeignPolicy.com subscription is intended for a single-user only. If you think your peers would also benefit from FP access, we do offer group subscription options. Contact Rachel Mines, our Director – Group Licenses, at email@example.com for more information.
How do I purchase a gift subscription?
You can purchase a gift subscription at https://foreignpolicy.com/gift-subscriptions/
Foreign Policy offers several gift subscription options:
- One year of Standard access for $199.99
- Six months of Insider access for $125
- One year of Insider access for $249
We also offer six months of Standard access for $119.99. If you’re interested in this plan, please reach out to firstname.lastname@example.org. Your gift subscription will be delivered to the designated recipient (with redemption instructions) by email on the date specified at checkout.
At this time, gift subscriptions are only available in U.S. dollars.
If you have any questions related to gift subscriptions, contact email@example.com.
I’m an FP Insider. How do I activate my complimentary 6-month gift subscription?
FP Insiders are eligible for one 6-month gift subscription every one year period starting on the date of purchase. Please reach out to firstname.lastname@example.org and a member of our customer experience team will help you set up access for your gift recipient within 72 hours. If you cancel your subscription, the gift recipient will continue to have access for the full 6-month period, as long as the gift subscription is activated before the original subscriber loses access. Multiple free gift subscriptions cannot be accrued over time – any gift not utilized within a subscription term expires on the subscription renewal date.
I didn’t receive the latest print edition of Foreign Policy magazine.
Contact email@example.com and specify the magazine edition you didn’t receive. We’ll then confirm the status of your print delivery, and file a claim on your behalf if necessary
I’m unable to login to the Foreign Policy mobile app.
You should be able to login to the Foreign Policy mobile app with the same credentials you use for ForeignPolicy.com.
If your first attempt is unsuccessful, ensure you are on the most up-to-date version of the app. If login issues persist, contact firstname.lastname@example.org.
If you access FP through your school or organization’s network, please click here for instructions.
If you purchased your app subscription through Google Play or Apple’s App Store, please contact customer service at your place of purchase.
I purchased a subscription through Google Play or App Store, and I can’t login to ForeignPolicy.com with my credentials.
Subscriptions purchased via Google Play or Apple’s App Store do not include access to ForeignPolicy.com.
To access ForeignPolicy.com, you will need to purchase a separate subscription via our website. You can view our subscription options here. Each subscription level includes access to the mobile app.
I’m an international student, but I’m unable to purchase an academic subscription using my school’s email address.
Academic subscriptions are only available to students with valid email addresses originating from academic and educational domains around the world. It’s possible this form is not set up to accept your institution’s or region’s email address. If you believe this is the case, contact us at email@example.com.
How can I cancel my subscription?
To cancel your subscription, log in to your account on our website, and turn off auto-renew in your account settings. You can also contact firstname.lastname@example.org, and we can assist in canceling your subscription. After canceling your FP subscription, you will be able to access FP for the remainder of the billing cycle you have paid for. Please note that FP does not offer refunds in most situations.
Something went wrong when I tried to become a subscriber, but it isn’t covered here. Who should I contact?
You should contact our customer support team at email@example.com.
For any other inquiries, contact firstname.lastname@example.org.